SheGo Privacy Policy
SheGo - Privacy Policy
1. Introduction
1.1 Purpose of this Privacy Policy
At SheGo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and safeguard your personal data when you use our website, mobile application, or any of our services.
This Policy is intended to help you understand what information we collect, why we collect it, how we use it, the choices available to you regarding your personal information, and the measures we take to protect your privacy.
By accessing or using SheGo's services, you acknowledge that you have read and understood this Privacy Policy.
1.2 Company Details
SheGo is operated by [MLOCK INNOVATIONS LLP] ("SheGo", "Company", "we", "us", or "our"), a company incorporated under the laws of India, having its registered office at [139, Uday Nagar, Indore Kanadia Road, Indore, Indore, Madhya Pradesh, India, 452016].
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact us at:
Email: [shegoindore@gmail.com]
Registered Office: [139,Uday Nagar Indore]
Website: [www.shego.bike]
1.3 Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected by SheGo through:
The SheGo mobile application;
The SheGo website;
Customer support interactions;
Marketing and promotional communications;
Social media pages managed by SheGo;
Any other online or offline services that refer to or incorporate this Privacy Policy.
This Policy applies to all users of SheGo's services, including customers, registered users, visitors, business partners, service providers, and any other individuals whose personal information is processed by SheGo.
1.4 Services Covered
This Privacy Policy governs the collection and processing of personal information in connection with all services provided by SheGo, including but not limited to:
Ride-hailing and transportation services;
Ride booking, scheduling, and trip management;
Payment processing and billing services;
Customer support and grievance redressal;
User account creation and management;
Safety and verification features;
Promotional campaigns, loyalty programmes, and referrals;
Any additional products, features, or services that SheGo may introduce from time to time.
This Privacy Policy should be read together with SheGo's Terms of Service and any other policies that may apply to specific products or services.
2. Acceptance of this Privacy Policy
2.1 User Consent
By accessing, registering for, or using the SheGo website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to the collection, use, processing, storage, disclosure, and protection of your personal information in accordance with this Privacy Policy.
Where required under applicable law, we will obtain your consent before collecting or processing your personal data. You may withdraw your consent at any time by contacting us or through the options available within our services, subject to legal or contractual obligations and the consequences of such withdrawal.
2.2 Continued Use Following Updates
SheGo may revise or update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technological developments, or business practices. When we make material changes, we will notify users through appropriate means, such as by posting the updated Privacy Policy on our website or mobile application or by sending notifications where required by applicable law.
Your continued access to or use of SheGo's services after the updated Privacy Policy becomes effective constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with any changes, you should discontinue using our services and may request the deletion of your account, subject to applicable legal requirements.
2.3 Agreement to Data Practices
By using SheGo's services, you agree that we may collect, use, process, store, transfer, and disclose your personal information for the purposes described in this Privacy Policy and in compliance with applicable laws.
You further acknowledge that certain features or services may require the collection of specific categories of personal information to enable the safe, secure, and efficient provision of our services. If you choose not to provide information that is necessary for a particular service, we may be unable to provide or continue providing that service to you.
3. Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:
3.1 Personal Data
"Personal Data" means any data about an individual who is identifiable by or in relation to such data, whether directly or indirectly, including information that can identify, contact, or locate an individual, as defined under applicable laws.
3.2 Sensitive Personal Data (Where Applicable)
"Sensitive Personal Data" refers to personal information that requires a higher level of protection under applicable law. To the extent permitted or required by law, this may include financial information, government-issued identification details, biometric information, health-related information, authentication credentials, or any other category of data designated as sensitive under applicable legislation.
Where SheGo collects or processes such information, it will do so only for lawful purposes and in accordance with applicable legal requirements.
3.3 User
"User" means any individual who accesses, browses, registers for, or uses the SheGo Platform or any of the Services, including Riders, Drivers, visitors, and other persons interacting with SheGo.
3.4 Rider
"Rider" means a User who requests, books, schedules, or receives transportation or any other services offered through the SheGo Platform.
3.5 Driver/Partner
"Driver" or "Partner" means an independent driver, transportation provider, or other service provider who has partnered with SheGo to provide transportation or related services through the Platform. Drivers and Partners are independent service providers and are not employees of SheGo unless expressly stated otherwise.
3.6 Services
"Services" means all products, features, functionalities, technologies, applications, websites, customer support services, ride-booking services, payment services, safety features, promotional programmes, and any other offerings provided by or through SheGo from time to time.
3.7 Device
"Device" means any electronic device used to access the SheGo Platform or Services, including but not limited to smartphones, tablets, laptops, desktop computers, wearable devices, or any other internet-enabled device.
3.8 Platform
"Platform" means the SheGo mobile application, website, software, digital interfaces, and any other technology or systems through which SheGo provides its Services.
3.9 Processing
"Processing" means any operation or set of operations performed on Personal Data, whether by automated or manual means, including the collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, sharing, transmission, alignment, combination, restriction, deletion, destruction, or any other handling of Personal Data.
3.10 Third-Party Service Provider
"Third-Party Service Provider" means any individual, company, organization, contractor, vendor, payment gateway, cloud service provider, analytics provider, communication service provider, verification agency, or other external entity that processes or accesses Personal Data on behalf of SheGo or provides services necessary for the operation, maintenance, security, or improvement of the Services.
4. Eligibility
4.1 Age Requirements
To access or use the SheGo Platform and its Services, you must be legally competent to enter into a binding contract under applicable law. By using the Platform, you represent and warrant that you satisfy the minimum age and legal capacity requirements prescribed by the laws of your jurisdiction.
Individuals below the age of eighteen (18) years, or those who are otherwise not legally competent to contract, may use the Services only with the involvement, supervision, and consent of a parent or legal guardian, where permitted by applicable law. SheGo reserves the right to refuse, suspend, or terminate access to the Services if it determines that a User does not meet the applicable eligibility requirements.
4.2 Account Ownership
Where registration is required, you are responsible for creating and maintaining an account using accurate, complete, and up-to-date information. You agree that your account is personal to you and must not be transferred, assigned, sold, or shared with any other individual unless expressly authorized by SheGo.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. You must promptly notify SheGo of any unauthorized access, suspected security breach, or misuse of your account. SheGo shall not be liable for any loss or damage arising from your failure to safeguard your account credentials or comply with your account-related obligations.
5. Information We Collect
SheGo collects information that you provide directly to us, information generated through your use of the Platform, and information obtained from authorized third parties where permitted by applicable law. The information collected enables us to provide, maintain, improve, and secure our Services.
5.1 Information Users Provide
When you register for an account, book or provide rides, communicate with us, or otherwise use our Services, you may provide personal information including your name, mobile number, email address, date of birth, gender, profile photograph, postal address, and any other information necessary for creating and managing your account or delivering our Services.
You represent and warrant that all information you provide is accurate, complete, and up to date, and you agree to promptly update such information whenever necessary.
5.2 Account Details
To create and maintain your SheGo account, we may collect information including:
Full name;
Mobile phone number;
Email address;
Username or profile information;
Date of birth;
Profile photograph;
Account preferences and settings; and
Any other information required for account registration and management.
5.3 Identity Verification
Where required for safety, fraud prevention, legal compliance, or regulatory purposes, SheGo may collect and verify identity-related information, including government-issued identification documents, photographs, selfies for identity verification, or other documents required to confirm your identity.
Identity verification information is processed only for legitimate business or legal purposes and retained in accordance with applicable law and our data retention practices.
5.4 Driver Verification Documents
Drivers and service partners may be required to provide additional documentation to enable onboarding and continued use of the Platform. Such information may include:
Government-issued identity documents;
Driving licence;
Vehicle registration certificate;
Vehicle insurance documents;
Commercial permits or licences;
Vehicle fitness certificates;
Police verification certificates, where required;
Tax registration details, where applicable;
Bank account information for payouts; and
Any additional documents required under applicable law or SheGo's verification procedures.
SheGo may verify these documents directly or through authorized third-party verification service providers.
5.5 Payment Information
To facilitate payments, refunds, incentives, and other financial transactions, we may collect payment-related information including:
Payment method details;
UPI identifiers;
Bank account information;
Payment transaction history;
Billing address;
GST details, where applicable; and
Other information necessary to process payments.
Payment card information may be processed by authorized payment service providers in accordance with applicable security standards. SheGo does not store complete payment card details unless required and permitted by applicable law.
5.6 Emergency Contacts
Where you choose to use safety features available on the Platform, you may provide the name, relationship, and contact information of one or more emergency contacts.
You are responsible for ensuring that you have obtained the necessary authorization from your emergency contacts before providing their personal information to SheGo.
5.7 Customer Support Communication
When you contact SheGo for assistance, submit complaints, provide feedback, or communicate with our customer support team, we may collect information including:
Your contact details;
Details of your inquiry or complaint;
Ride or transaction information relevant to your request;
Audio recordings of customer support calls, where permitted by law;
Emails, chat messages, and other communications; and
Any documents, photographs, or other information you voluntarily provide to assist in resolving your request.
This information is used to investigate issues, improve customer support, enhance service quality, ensure safety, comply with legal obligations, and maintain records of customer interactions.
6. Information Automatically Collected
In addition to the information you provide directly, SheGo automatically collects certain information when you access or use the Platform. This information helps us operate, secure, maintain, and improve our Services.
6.1 GPS Location Information
Subject to your device settings and permissions, SheGo collects precise and approximate location information to facilitate ride booking, driver matching, route navigation, fare calculation, trip monitoring, safety features, fraud prevention, and customer support.
6.2 Device Information
We may collect information relating to the device used to access the Platform, including:
Device model and manufacturer;
Operating system and version;
Device identifiers;
Mobile network information;
Language and regional settings;
Battery status (where necessary for service functionality); and
Device configuration details.
6.3 IP Address
We automatically collect your Internet Protocol (IP) address and related network information to help secure our Platform, detect fraudulent activity, troubleshoot technical issues, and comply with applicable legal obligations.
6.4 Browser and Device Identifiers
When you access the Platform through a web browser or mobile application, we may collect browser type, browser version, unique device identifiers, advertising identifiers (where permitted), operating system details, and application version information.
6.5 App Usage Information
We collect information regarding how you interact with the Platform, including:
Login activity;
Ride searches and bookings;
Feature usage;
Pages or screens visited;
Search history within the Platform;
Session duration; and
User preferences.
6.6 Crash Logs and Diagnostics
To improve reliability and performance, SheGo may collect crash reports, diagnostic information, performance metrics, and error logs generated when the Platform experiences technical issues.
6.7 Cookies and Similar Technologies
Our website and certain features of the Platform may use cookies, web beacons, pixels, software development kits (SDKs), and similar technologies to recognize users, remember preferences, improve functionality, analyze traffic, personalize content, and enhance security.
You may manage certain cookie preferences through your browser settings, although disabling cookies may affect the functionality of some Services.
6.8 Analytics Information
We may use analytics tools and technologies to understand how users interact with the Platform, measure performance, identify trends, evaluate user engagement, and improve the quality of our Services.
Analytics information is generally used in aggregated or de-identified form wherever reasonably practicable.
6.9 Network Information
We may collect information relating to your internet connection or mobile network, including network type, carrier information, signal strength, connection quality, and related technical information necessary to optimize service performance.
7. Permissions We Request
To provide certain features and functionalities, SheGo may request access to specific device permissions. You may grant, deny, or revoke these permissions through your device settings; however, some Services may not function properly without the required permissions.
7.1 Location Permission
We request access to your device's location to enable ride booking, driver matching, navigation, trip tracking, fare estimation, safety features, and customer support.
7.2 Camera Permission
Camera access may be requested to allow users to capture profile photographs, upload verification documents, scan identification documents or QR codes, report incidents, and access other camera-enabled features.
7.3 Microphone Permission
Microphone access may be requested for voice-based features, customer support interactions, in-app communication features, or audio recording where such functionality is available.
7.4 Contacts Permission (Where Applicable)
If you choose to use emergency contact features, referral programmes, or other optional functionality, SheGo may request permission to access selected contact information from your device.
Contact access is optional and will only be used for the purposes disclosed at the time permission is requested.
7.5 Notification Permission
Notification permission enables SheGo to send ride updates, driver arrival alerts, OTPs, payment confirmations, safety notifications, promotional communications (where permitted), and other important service-related messages.
7.6 Phone Permission
Phone permission may be requested to enable secure communication between Riders and Drivers, verify mobile numbers, facilitate customer support, and improve fraud prevention measures.
7.7 Storage or Photos Permission
Storage or photo library access may be requested to enable users to upload profile photographs, verification documents, receipts, complaint evidence, or other content voluntarily submitted through the Platform.
8. How We Use Your Information
SheGo processes personal information only for lawful purposes, including providing, maintaining, improving, protecting, and administering the Services.
We may use your information to:
8.1 Create and Manage Accounts
To register users, verify identities, maintain user profiles, authenticate accounts, and manage account-related activities.
8.2 Book and Manage Rides
To process ride requests, schedule trips, calculate fares, monitor ride progress, generate invoices, and facilitate transportation services.
8.3 Match Riders and Drivers
To identify suitable Drivers for ride requests based on location, availability, service preferences, and operational requirements.
8.4 Navigation and Route Optimization
To provide navigation assistance, estimate arrival times, optimize routes, monitor trip progress, and improve travel efficiency.
8.5 Safety and Security Features
To enable emergency assistance features, trip monitoring, identity verification, fraud detection, suspicious activity monitoring, and other safety-related functions.
8.6 Fraud Prevention
To detect, investigate, prevent, and respond to fraudulent transactions, unauthorized access, policy violations, abuse of the Platform, and other security risks.
8.7 Customer Support
To respond to inquiries, resolve complaints, investigate incidents, provide technical assistance, and improve customer service quality.
8.8 Payment Processing
To process payments, issue refunds, manage incentives, verify financial transactions, prevent payment fraud, and maintain financial records.
8.9 Marketing and Promotional Communications
Where permitted by applicable law and your communication preferences, SheGo may use your information to send promotional offers, newsletters, rewards, surveys, and information about new features or services.
You may opt out of promotional communications at any time while continuing to receive essential service-related notifications.
8.10 Legal and Regulatory Compliance
To comply with applicable laws, regulatory requirements, court orders, government requests, law enforcement obligations, and contractual commitments.
8.11 Analytics and Research
To understand user behaviour, evaluate Platform performance, generate statistical reports, conduct research, and support business decision-making.
8.12 Service Improvement
To develop new features, improve user experience, enhance Platform functionality, strengthen security, optimize operational efficiency, and improve overall service quality.
9. Safety Features
User safety is a core priority at SheGo. We use personal information to provide safety-related features designed to help protect Riders and Drivers throughout their use of the Platform.
9.1 Live Trip Tracking
Eligible rides may include real-time trip tracking to allow monitoring of trip progress and improve user safety.
9.2 SOS Feature
Where available, users may access an emergency assistance feature that enables them to quickly contact emergency services or designated emergency contacts during a trip.
9.3 Emergency Contacts
Users may voluntarily designate emergency contacts who can receive ride-related information during emergency situations or when safety features are activated.
9.4 Ride Sharing
Users may choose to share live trip information, driver details, route information, and estimated arrival times with trusted contacts.
9.5 Driver Verification
SheGo verifies Drivers through identity verification, document verification, licence validation, vehicle verification, and other checks considered appropriate for maintaining Platform safety.
9.6 Identity Verification
SheGo may verify the identity of Riders and Drivers where necessary to reduce fraud, prevent misuse of the Platform, comply with legal obligations, and enhance user safety.
9.7 Incident Investigations
Personal information, ride information, communications, location information, and other relevant records may be reviewed to investigate accidents, complaints, safety incidents, fraud, policy violations, or suspected unlawful activities.
10. Location Information
10.1 Foreground Location
When the Platform is actively in use, SheGo may collect precise or approximate location information to facilitate ride booking, driver matching, navigation, fare calculation, trip tracking, and customer support.
10.2 Background Location (Where Applicable)
Where enabled by the user and permitted by applicable law, SheGo may collect location information while the application is running in the background to support ongoing trips, safety features, fraud prevention, and operational requirements.
Background location will only be collected where necessary for specific Platform functionality and after obtaining any permissions required under applicable law.
10.3 Purpose of Location Collection
Location information is used to:
Process ride requests;
Match Riders with nearby Drivers;
Provide navigation and estimated arrival times;
Monitor active trips;
Improve safety features;
Detect fraudulent activity;
Investigate incidents; and
Improve service quality and operational efficiency.
10.4 When Location Collection Starts and Stops
Location collection generally begins when a user requests or accepts a ride, opens location-dependent features, or otherwise grants location permission for the relevant functionality. Collection generally ends when the ride is completed, the relevant feature is closed, location permission is revoked, or the application no longer requires location access, except where retention or limited continued processing is necessary to comply with applicable law, resolve disputes, detect fraud, or support legitimate business purposes.
11. How We Share Information
SheGo respects the confidentiality of your personal information and shares it only where necessary to provide the Services, comply with legal obligations, protect the rights and safety of users, or support our legitimate business operations.
11.1 Sharing with Drivers
When you request a ride, SheGo shares limited information with the assigned Driver that is necessary to complete the trip, including your name, pickup and destination locations, contact information (using privacy-protecting communication methods where available), ride preferences, and any information required for navigation and safety.
11.2 Sharing with Riders
When a Driver accepts a ride request, SheGo shares limited information with the Rider, including the Driver's name, profile photograph, vehicle details, driver rating (where applicable), estimated arrival time, and other information necessary to facilitate the ride and ensure user safety.
11.3 Payment Service Providers
We may share payment-related information with authorized payment gateways, banks, financial institutions, and payment processing partners to facilitate payments, refunds, incentives, fraud detection, and transaction verification. Payment providers process such information in accordance with their own privacy policies and applicable legal requirements.
11.4 Cloud Hosting Providers
SheGo may use reputable cloud hosting and infrastructure providers to securely store, process, back up, and manage personal information and Platform data. Such providers are contractually required to implement appropriate security measures and process information only on our instructions.
11.5 Analytics Providers
We may share limited information with analytics providers to understand Platform usage, evaluate performance, improve user experience, measure engagement, and enhance our Services. Wherever reasonably practicable, analytics information is aggregated, anonymized, or de-identified.
11.6 Customer Support Vendors
To provide efficient customer support, we may share relevant information with authorized customer support service providers, communication platforms, or technical support vendors who assist us in responding to user inquiries, complaints, and safety incidents.
11.7 Government Authorities
SheGo may disclose personal information to government authorities, regulatory bodies, law enforcement agencies, courts, tribunals, or other competent authorities where disclosure is required or permitted by applicable law, legal process, or governmental request.
11.8 Compliance with Legal Obligations
We may disclose personal information where necessary to:
Comply with applicable laws and regulations;
Respond to lawful requests from public authorities;
Enforce our Terms of Service or other agreements;
Protect the rights, safety, property, or security of SheGo, our users, or the public;
Investigate fraud, misuse of the Platform, or unlawful activities; or
Defend legal claims.
11.9 Business Transfers
If SheGo is involved in a merger, acquisition, investment, restructuring, sale of assets, financing transaction, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality obligations and applicable legal requirements.
11.10 Corporate Affiliates
We may share personal information with our parent company, subsidiaries, affiliates, or group companies for internal administrative purposes, operational support, compliance, security, analytics, and service improvement, provided such sharing is consistent with this Privacy Policy and applicable law.
12. Third-Party Services
SheGo may engage trusted third-party service providers to support the operation, maintenance, security, and enhancement of the Platform. These providers process personal information only to the extent necessary to perform the services requested by SheGo.
12.1 Payment Gateways
Authorized payment gateways and financial service providers facilitate payment processing, refunds, transaction verification, and fraud prevention.
12.2 Mapping and Navigation Services
Third-party mapping and navigation providers may process location information to provide route guidance, estimated arrival times, distance calculations, and navigation assistance.
12.3 SMS and Communication Providers
Communication service providers may be used to deliver one-time passwords (OTPs), ride notifications, security alerts, customer support messages, and other service-related communications.
12.4 Cloud Service Providers
Cloud infrastructure providers may host applications, databases, backups, logs, and other information necessary for operating the Platform securely and reliably.
12.5 Authentication Services
Authentication providers may assist with user verification, login security, multi-factor authentication, account recovery, and identity validation.
12.6 Analytics Tools
SheGo may use analytics tools to understand user interactions, monitor Platform performance, identify technical issues, and improve functionality. Analytics providers may receive limited technical or usage information necessary to perform these services.
12.7 Links to External Websites
The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by SheGo. We are not responsible for the privacy practices, content, or security of such third-party services. Users are encouraged to review the privacy policies of any external websites or services before providing personal information.
13. International Data Transfers
13.1 Cross-Border Processing
SheGo primarily stores and processes personal information within India. However, certain service providers, cloud infrastructure providers, technology partners, or support vendors may process information outside India where necessary to provide the Services or support our business operations.
13.2 Safeguards for International Transfers
Where personal information is transferred outside India, SheGo will implement appropriate safeguards in accordance with applicable laws. Such safeguards may include contractual protections, technical and organizational security measures, confidentiality obligations, encryption, access controls, and any additional measures required under applicable data protection legislation to ensure an appropriate level of protection for personal information.
14. Data Retention
SheGo retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect the rights and safety of users.
14.1 Account Information
Account information is generally retained for the duration of your relationship with SheGo and for a reasonable period thereafter where necessary for legal, regulatory, fraud prevention, security, or business continuity purposes.
14.2 Ride History
Ride records, trip details, and related operational information may be retained to support customer service, safety investigations, dispute resolution, fraud prevention, accounting, legal compliance, and service improvement.
14.3 Financial Records
Payment records, invoices, tax-related information, and other financial documentation may be retained for the period required under applicable tax, accounting, financial reporting, and regulatory laws.
14.4 Legal Retention Requirements
Where applicable law requires longer retention periods, SheGo will retain personal information for the duration required to comply with statutory, regulatory, judicial, or governmental obligations.
14.5 Deletion of Information
When personal information is no longer required for the purposes for which it was collected and there is no legal basis requiring continued retention, SheGo will securely delete, anonymize, or otherwise dispose of such information in accordance with applicable law and our internal data retention policies.
15. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have certain rights regarding your personal information.
15.1 Right of Access
You may request confirmation regarding whether SheGo processes your personal information and, where applicable, request access to such information, subject to legal limitations.
15.2 Right to Correction
You may request the correction, updating, or completion of inaccurate or incomplete personal information maintained by SheGo.
15.3 Right to Deletion
You may request the deletion of your personal information where such deletion is permitted under applicable law and does not conflict with our legal, regulatory, contractual, fraud prevention, or legitimate business obligations.
15.4 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal and may affect the availability of certain Services.
15.5 Right to Obtain Your Data
Where technically feasible and permitted by applicable law, SheGo may provide you with access to certain personal information associated with your account or enable you to download available account data through the Platform or upon request.
15.6 Complaints and Grievances
If you believe that your personal information has been processed in violation of applicable law or this Privacy Policy, you may submit a complaint to SheGo through the contact details provided in this Privacy Policy. We will review your complaint and respond within the timeframes required by applicable law.
16. Cookies & Tracking Technologies
SheGo uses cookies and similar tracking technologies to improve user experience, enhance security, analyze Platform performance, and support the operation of our Services.
16.1 Types of Cookies
Depending on how you access the Platform, we may use the following categories of cookies and similar technologies:
Essential Cookies: Required for the operation, security, and functionality of the Platform.
Performance Cookies: Used to measure Platform performance and identify technical issues.
Analytics Cookies: Used to understand user interactions, traffic patterns, and feature usage.
Preference Cookies: Used to remember user preferences and personalize certain Platform features.
Advertising Cookies (Where Applicable): Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns.
Our mobile application may also use Software Development Kits (SDKs), pixels, local storage, and similar technologies that perform functions comparable to cookies.
16.2 Purpose of Cookies
Cookies and similar technologies may be used to:
Authenticate users;
Maintain secure sessions;
Remember user preferences;
Improve Platform functionality;
Analyze traffic and usage trends;
Detect fraud and unauthorized activity;
Measure service performance; and
Support marketing activities where permitted by applicable law.
16.3 Managing Cookies
Most web browsers allow users to manage or disable cookies through browser settings. Users may also manage certain tracking permissions through their device settings.
Please note that disabling certain cookies or tracking technologies may affect the availability or functionality of some features of the Platform.
17. Marketing Communications
17.1 Promotional Communications
Where permitted by applicable law, SheGo may send users promotional messages relating to new features, offers, discounts, referral programmes, surveys, newsletters, and other marketing communications through email, SMS, push notifications, or other communication channels.
We will only send such communications in accordance with your communication preferences and applicable legal requirements.
17.2 Opt-Out Options
You may opt out of receiving promotional communications at any time by:
Using the unsubscribe option included in marketing emails;
Updating your communication preferences within your account settings, where available;
Disabling marketing notifications through your device settings; or
Contacting SheGo through the contact details provided in this Privacy Policy.
Even if you opt out of promotional communications, SheGo may continue to send important service-related communications, including ride confirmations, security alerts, payment notifications, and legally required notices.
18. Security Measures
SheGo implements reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
18.1 Encryption
Sensitive information transmitted through the Platform is protected using appropriate encryption technologies during transmission and, where appropriate, while stored.
18.2 Secure Storage
Personal information is stored using secure infrastructure with safeguards designed to protect against unauthorized access, accidental loss, or unlawful processing.
18.3 Access Controls
Access to personal information is restricted to authorized employees, contractors, and service providers who require such access to perform their duties and who are subject to confidentiality obligations.
18.4 Security Monitoring
SheGo continuously monitors its systems for security threats, suspicious activities, unauthorized access attempts, and potential vulnerabilities. We may conduct security assessments, audits, and system monitoring to strengthen Platform security.
18.5 Security Limitations
Although SheGo uses reasonable security measures, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Users acknowledge that the transmission of information over the internet is undertaken at their own risk, and SheGo cannot guarantee absolute security.
19. Children's Privacy
19.1 Minimum Age
The Platform is intended for individuals who are legally eligible to use the Services under applicable law. Users who have not attained the minimum legal age may use the Platform only with the involvement and consent of a parent or legal guardian, where permitted by law.
19.2 No Intentional Collection
SheGo does not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected from a child without the required authorization, we will take reasonable steps to delete such information, subject to legal obligations.
19.3 Parent or Guardian Requests
Parents or legal guardians who believe that a child has provided personal information to SheGo may contact us using the details provided in this Privacy Policy. Upon verification, we will take appropriate action in accordance with applicable law.
20. User Responsibilities
Users play an important role in maintaining the security and integrity of their personal information and Platform accounts.
20.1 Accurate Information
You agree to provide accurate, complete, and current information when registering for or using the Platform and to promptly update such information whenever necessary.
20.2 Account Security
You are responsible for maintaining the security of your account, devices, and login credentials, and for all activities conducted through your account unless otherwise required by applicable law.
20.3 Password Confidentiality
You must keep your password, verification codes, and authentication credentials confidential and must not share them with any other person. If you suspect unauthorized access to your account, you should immediately change your credentials and notify SheGo.
21. Changes to this Privacy Policy
21.1 Notification of Changes
SheGo may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or the Services we provide.
Where required by applicable law, we will notify users of material changes through appropriate means, including the Platform, email, push notifications, or other communication channels.
21.2 Effective Date
The revised Privacy Policy becomes effective on the date specified at the beginning of the updated version unless otherwise stated. Continued use of the Platform after the effective date constitutes your acknowledgement of the updated Privacy Policy.
22. Grievance Officer / Data Protection Contact
In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 and other applicable legal requirements, SheGo has designated a Grievance Officer to address privacy-related concerns and user complaints.
Grievance Officer: [Name]
Email: [privacy@shego.in]
Registered Office Address: []
Users may contact the Grievance Officer regarding:
Privacy-related complaints;
Requests concerning personal information;
Data correction or deletion requests;
Consent withdrawal requests;
Security concerns; and
Any other matters relating to this Privacy Policy.
SheGo will acknowledge and respond to complaints within the timelines prescribed under applicable law.
23. Contact Us
If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or our privacy practices, you may contact us through the following channels:
Support Email: [shegoindore@gmail.com]
Privacy Email: [shegoindore@gmail.com]
Website: [www.shego.bike]
Registered Office:
MLOCK INNOVATIONS LLP
139, Uday Nagar, Indore Kanadia Road, Indore, Indore, Madhya Pradesh, India, 452016
24. Applicable Law and Jurisdiction
24.1 Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations, as amended from time to time.
24.2 Jurisdiction
Subject to applicable law, any dispute arising out of or relating to this Privacy Policy, the processing of personal information, or the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in [City, State, India], unless otherwise required by applicable law.
25. Women Safety & Emergency Assistance
The safety and well-being of our users are fundamental to SheGo's operations. We have implemented a range of safety measures designed to enhance rider and driver security throughout every trip.
Our safety features may include:
Live trip tracking;
Ride sharing with trusted contacts;
Emergency (SOS) assistance;
Emergency contact notifications;
Driver identity verification;
In-app safety support; and
Incident reporting and investigation mechanisms.
Where emergency features are activated, SheGo may process and share limited information, including ride details, location information, and emergency contact information, solely for the purpose of responding to the safety event.
26. Driver Verification & Background Checks
To promote a safe transportation environment, SheGo may conduct verification procedures before permitting Drivers to provide services through the Platform.
Verification may include, where permitted by applicable law:
Identity verification;
Driving licence validation;
Vehicle registration verification;
Vehicle insurance verification;
Commercial permit verification;
Criminal or police verification where legally permitted;
Background screening conducted by authorized verification partners; and
Periodic re-verification during a Driver's continued use of the Platform.
Verification does not constitute a guarantee of future conduct, and users should continue to exercise reasonable care while using the Services.
27. Identity Verification
SheGo may require Riders and Drivers to complete identity verification before accessing certain features or Services.
Identity verification may involve:
Government-issued identification documents;
Selfie or facial verification;
Mobile number verification through one-time passwords (OTPs);
Email verification; and
Other verification procedures reasonably necessary to prevent fraud, enhance Platform security, and comply with legal obligations.
Verification information is processed only for legitimate purposes and retained in accordance with this Privacy Policy.
28. Trip Recording Policy (Where Available)
If SheGo introduces audio recording, video recording, dash camera integration, or similar safety technologies, users will be informed through the Platform before such features are activated.
Any recordings may be collected or processed solely for purposes including:
User safety;
Investigation of complaints;
Accident investigation;
Fraud prevention;
Resolution of disputes; and
Compliance with applicable law.
Access to recordings will be restricted to authorized personnel and retained only for the period necessary to fulfil these purposes or comply with legal obligations.
29. Fraud Prevention & Account Security
SheGo maintains systems designed to detect, investigate, and prevent fraudulent or unauthorized activities.
These measures may include:
Identity verification;
Device verification;
Login monitoring;
Transaction monitoring;
Location anomaly detection;
Duplicate account detection;
Payment fraud detection;
Suspicious activity analysis; and
Automated risk assessments.
Where fraud or misuse is suspected, SheGo may temporarily restrict access, suspend accounts, request additional verification, or take other actions permitted under applicable law and our Terms of Service.
30. Artificial Intelligence & Automated Decision Making
SheGo may use automated technologies, artificial intelligence (AI), machine learning, or algorithmic systems to improve the operation of the Platform.
These technologies may assist with:
Ride matching;
Route optimization;
Estimated arrival times;
Fraud detection;
Risk assessment;
Safety monitoring;
Customer support automation; and
Service improvement.
Automated systems are designed to support operational decisions and improve user experience. Where required by applicable law, SheGo will implement appropriate safeguards relating to automated processing involving personal information.
31. Data Breach Notification
SheGo maintains incident response procedures designed to identify, investigate, contain, and remediate actual or suspected data security incidents.
Where a personal data breach is likely to result in harm to individuals or where notification is required under applicable law, SheGo will notify affected individuals and the relevant authorities within the timelines prescribed by law.
Notifications may include information regarding:
The nature of the incident;
Categories of information involved;
Steps taken to contain the incident;
Measures users may take to protect themselves; and
Contact information for obtaining further assistance.
32. Compliance with the Digital Personal Data Protection Act, 2023
SheGo is committed to processing personal information in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable Indian laws.
We strive to ensure that personal data is:
Processed lawfully and fairly;
Collected only for specified and lawful purposes;
Limited to what is necessary for those purposes;
Protected through appropriate technical and organizational safeguards;
Retained only for as long as necessary; and
Processed in a manner that respects the rights of Data Principals under applicable law.
Where required, SheGo will implement policies, procedures, and technical safeguards to ensure ongoing compliance with applicable data protection legislation.
33. Consent Management
Where processing is based on your consent, SheGo provides mechanisms to enable you to grant, manage, review, or withdraw consent, subject to applicable legal requirements.
Withdrawal of consent does not affect processing carried out before such withdrawal and may limit the availability of certain Platform features that rely on the relevant information.
Where required by law, SheGo will maintain records relating to consent obtained from users.
34. Account Deletion Process
Users may request deletion of their SheGo account through the Platform or by contacting customer support.
Upon receiving a valid deletion request, SheGo will:
Verify the identity of the requesting user;
Process the deletion request within a reasonable period;
Delete or anonymize personal information that is no longer required; and
Retain only information that must be preserved to comply with legal, regulatory, tax, accounting, fraud prevention, dispute resolution, or contractual obligations.
Deletion of an account does not automatically require immediate deletion of all information where continued retention is permitted or required by applicable law.
35. Government & Law Enforcement Requests
SheGo may disclose personal information to government authorities, law enforcement agencies, courts, tribunals, regulators, or other competent authorities where required by applicable law or pursuant to a valid legal request.
Before disclosing personal information, SheGo will, where appropriate and legally permissible, review such requests to ensure they are valid, proportionate, and authorized under applicable law.
36. Accessibility and Privacy
SheGo is committed to making its Platform accessible to a diverse range of users while protecting their privacy.
We continually seek to improve accessibility through inclusive design, user-friendly interfaces, and features that support individuals with varying needs.
Where accessibility features require the processing of personal information, such information will be handled in accordance with this Privacy Policy and applicable data protection laws. Accessibility-related information will be collected only where necessary to provide or improve such features and will not be used for unrelated purposes without an appropriate legal basis.