FemiDo User - TERMS AND CONDITIONS

1. Introduction

1.1 About FemiDo

FemiDo is a technology platform operated by MLOCK INNOVATIONS LLP ("FemiDo," "Company," "we," "us," or "our"), a company incorporated under the laws of India with its registered office at 139, Uday Nagar, Indore Kanadia Road, Indore, Madhya Pradesh, India, 452016.

The Platform enables Riders to connect with independent Drivers for transportation and related mobility services. Unless expressly stated otherwise, FemiDo acts solely as a technology intermediary facilitating connections between Riders and Drivers and does not itself provide transportation services.

1.2 Scope of the Terms

These Terms apply to all users of the Platform, including:

• Riders;
• Drivers or Driver Partners;
• Visitors to the Platform;
• Registered users;
• Any other individual accessing or using the Services.

1.3 Additional Policies

Your use of the Platform is also subject to:

• FemiDo Privacy Policy;
• Community Guidelines;
• Safety Policies;
• Cancellation and Refund Policy;
• Driver Partner Policies;
• Any other policies or notices published by FemiDo.

2. Acceptance of the Terms

2.1 Agreement

By creating an account, accessing the Platform, booking a ride, providing transportation services, or otherwise using the Services, you agree to comply with these Terms.

2.2 Legally Binding Contract

These Terms constitute a legally binding agreement between you and FemiDo. If you use the Platform on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2.3 Changes to the Terms

FemiDo may modify these Terms from time to time to reflect changes in legal requirements, business practices, or Platform functionality.

3. Definitions

3.1 "Account"

An account created by a User to access and use the Platform.

3.2 "Driver" or "Driver Partner"

An independent individual or transportation provider authorized by FemiDo to accept ride requests through the Platform.

3.3 "Platform"

The FemiDo mobile application, website, software, systems, interfaces, and related technology used to provide the Services.

3.4 "Ride"

A transportation service requested through the Platform and accepted by a Driver.

3.5 "Rider"

A User who requests or receives transportation services through the Platform.

3.6 "Services"

All services, features, technologies, software, payment facilities, customer support, safety features, and other functionality offered through the Platform.

3.7 "User"

Any person who accesses or uses the Platform, including Riders, Drivers, visitors, and registered users.

3.8 "Content"

Any text, images, videos, ratings, reviews, communications, documents, software, or other material available on or submitted through the Platform.

4. Eligibility

4.1 Minimum Age

Users must be at least eighteen (18) years of age or otherwise legally competent to enter into a binding contract under applicable law.

4.2 Legal Capacity

By using the Platform, you represent and warrant that:

• You are legally capable of entering into binding agreements;
• You will comply with applicable laws;
• The information provided by you is accurate and complete;
• You are not prohibited by law from using the Services.

4.3 Driver Eligibility

Drivers must satisfy all onboarding requirements established by FemiDo, including verification of identity, driving licence, vehicle documentation, insurance, and any additional legal or regulatory requirements applicable to transportation services.

5. User Accounts

5.1 Registration

Certain features of the Platform require users to create an account. During registration, users must provide accurate, current, and complete information.

5.2 Verification

FemiDo may require identity verification, mobile number verification, email verification, document verification, or other authentication measures before granting access to certain Services.

5.3 Account Security

Users are solely responsible for:

• Maintaining the confidentiality of account credentials;
• Preventing unauthorized access to their account;
• Keeping their password and verification codes secure;
• Promptly notifying FemiDo of suspected unauthorized use.

5.4 Accurate Information

Users must promptly update any information that becomes inaccurate or outdated.

5.5 One Account Per User

Unless expressly authorized by FemiDo, users may maintain only one personal account. Creating multiple accounts to evade restrictions, obtain unauthorized benefits, or engage in fraudulent activity is prohibited.

5.6 Account Suspension or Termination

FemiDo may suspend, restrict, or terminate a user's account where it reasonably believes that the user has:

• Violated these Terms;
• Engaged in fraudulent or unlawful conduct;
• Misused the Platform;
• Threatened the safety of other users;
• Provided false information;
• Failed to comply with applicable laws or FemiDo policies.

6. Rider Responsibilities

Riders are responsible for using the Platform in a lawful, respectful, and safe manner.

6.1 Accurate Booking Information

Riders shall provide accurate pickup and destination locations, contact information, and any additional details necessary to facilitate the requested ride.

6.2 Lawful Use

Riders shall use the Platform only for lawful purposes and shall not use the Services for any illegal, fraudulent, abusive, or unauthorized activity.

6.3 Respectful Conduct

Riders shall treat Drivers, other users, and FemiDo personnel with courtesy and respect. Harassment, discrimination, threats, abusive language, physical violence, sexual misconduct, or any behaviour that compromises the safety or dignity of others is strictly prohibited.

6.4 Compliance During the Ride

Riders shall comply with applicable laws and reasonable instructions provided by the Driver regarding safety, including wearing seat belts where available and refraining from conduct that distracts the Driver or endangers the ride.

6.5 Personal Belongings

Riders are solely responsible for their personal belongings before, during, and after the ride. FemiDo is not responsible for lost, forgotten, or damaged items.

6.6 Damage to Vehicles

Riders may be held responsible for damage caused to a Driver's vehicle due to intentional misconduct, negligence, vandalism, or other unlawful acts.

7. Driver/Partner Responsibilities

Drivers are independent service providers responsible for delivering transportation services in accordance with applicable laws and FemiDo's policies.

7.1 Legal Compliance

Drivers shall maintain all licences, permits, registrations, insurance policies, and approvals required by applicable law.

7.2 Vehicle Standards

Drivers shall ensure that their vehicles are safe, roadworthy, clean, and maintained in accordance with applicable legal and regulatory requirements.

7.3 Professional Conduct

Drivers shall conduct themselves professionally and respectfully at all times. Discrimination, harassment, unsafe driving, intoxication, reckless behaviour, or any conduct that endangers Riders or other road users is strictly prohibited.

7.4 Accurate Information

Drivers shall promptly update any changes to their personal information, vehicle details, licences, insurance, or other documents submitted to FemiDo.

7.5 Compliance with Ride Requests

Drivers shall make reasonable efforts to complete accepted rides unless cancellation is permitted under these Terms or required for safety, legal, or operational reasons.

7.6 Independent Contractor Relationship

Drivers acknowledge that they operate as independent contractors and are not employees, agents, partners, or representatives of FemiDo unless expressly agreed in writing.

8. Ride Booking & Cancellation

8.1 Ride Requests

Riders may request transportation services through the Platform. A ride is confirmed only after a Driver accepts the request through the Platform.

8.2 Estimated Information

Estimated arrival times, fares, routes, and trip durations displayed on the Platform are estimates only and may vary due to traffic, weather, road conditions, user preferences, or other operational factors.

8.3 Rider Cancellations

Riders may cancel ride requests through the Platform. Cancellation fees may apply in accordance with FemiDo's Cancellation Policy.

8.4 Driver Cancellations

Drivers may cancel rides where reasonably necessary, including situations involving safety concerns, inability to locate the Rider, inaccurate booking information, vehicle breakdowns, emergencies, or other legitimate operational reasons.

8.5 No-Show Policy

If a Rider fails to arrive at the designated pickup location within the waiting period specified by the Platform, the Driver may cancel the ride and applicable charges may apply.

9. Payments, Fees & Refunds

9.1 Fare Calculation

Ride fares are calculated using factors such as distance travelled, trip duration, demand, tolls, taxes, applicable charges, and other pricing parameters communicated through the Platform.

9.2 Payment Methods

Users may pay using approved payment methods including digital payment systems, UPI, debit cards, credit cards, wallets, net banking, cash where available, or other supported methods.

9.3 Payment Authorization

By adding a payment method, you authorize FemiDo and its payment partners to process applicable charges, taxes, fees, refunds, adjustments, and other amounts related to your use of the Services.

9.4 Refunds

Refunds, where applicable, will be processed in accordance with FemiDo's Refund Policy.

9.5 Taxes

Users are responsible for paying all applicable taxes associated with their use of the Services unless otherwise stated by applicable law.

9.6 Payment Disputes

Users should promptly report any disputed transactions through the Platform or customer support.

10. Safety Guidelines

The safety of Riders, Drivers, and other road users is a core priority of FemiDo.

10.1 Safe Use of the Platform

Users shall use the Platform responsibly and shall not engage in conduct that compromises the safety, security, or well-being of any individual.

10.2 Emergency Features

Where available, users are encouraged to utilize:

• Live trip tracking;
• Ride sharing with trusted contacts;
• SOS or emergency assistance features;
• Emergency contact notifications;
• In-app safety reporting.

10.3 Reporting Safety Incidents

Users should promptly report accidents, inappropriate behaviour, harassment, discrimination, suspected criminal activity, safety concerns, or emergencies through the Platform or appropriate emergency services.

10.4 Zero-Tolerance Policy

FemiDo maintains a zero-tolerance policy toward violence, threats, harassment, sexual misconduct, discrimination, human trafficking, possession of illegal substances, carrying prohibited weapons, or any conduct that places users at risk.

10.5 Cooperation with Investigations

Users agree to cooperate with FemiDo in investigating safety-related complaints, accidents, or policy violations.

11. Women-Only Service Policy

11.1 Purpose

FemiDo is designed to provide a safer and more comfortable mobility experience by offering transportation services primarily for women Riders through verified Drivers, in accordance with applicable laws and Company policies.

11.2 Eligibility for Women-Focused Services

Certain services, ride categories, or promotional programmes may be available exclusively to women Riders or may require specific eligibility criteria determined by FemiDo.

11.3 Misrepresentation

Users shall not misrepresent their identity or eligibility to gain access to services intended for a specific user category.

11.4 Safety First

Nothing in this Policy guarantees absolute safety. Riders and Drivers are encouraged to make use of FemiDo's safety features.

12. Driver Verification & Compliance

12.1 Verification Requirements

Before providing transportation services through the Platform, Drivers may be required to successfully complete FemiDo's onboarding and verification process.

12.2 Ongoing Compliance

Drivers are responsible for ensuring that all required licences, permits, insurance policies, vehicle registrations, and certifications remain valid.

12.3 Re-Verification

FemiDo may require Drivers to undergo periodic document verification, identity verification, vehicle inspections, background checks where permitted by law, or other compliance reviews.

12.4 Non-Compliance

Failure to satisfy verification requirements may result in suspension, restriction, or permanent removal from the Platform.

13. Ratings & Reviews

13.1 User Feedback

Following completion of a ride, Riders and Drivers may have the opportunity to rate each other and provide feedback.

13.2 Appropriate Content

Ratings and reviews must be honest, accurate, respectful, and based on genuine experiences.

13.3 Moderation

FemiDo reserves the right to review, remove, edit, or restrict ratings or reviews that violate these Terms or applicable law.

13.4 Use of Ratings

Ratings and reviews may be considered when evaluating service quality, identifying safety concerns, improving the Platform, and determining whether continued access is appropriate.

14. Prohibited Conduct

Users shall not engage in any activity that interferes with the safe, lawful, or proper operation of the Platform.

• Providing false or misleading information;
• Creating multiple accounts without authorization;
• Impersonating another individual or entity;
• Using another person's account;
• Harassing, threatening, intimidating, or discriminating against any person;
• Engaging in violence, sexual misconduct, stalking, or abusive behaviour;
• Transporting illegal substances or prohibited items;
• Circumventing the Platform to avoid payment or applicable fees;
• Attempting to interfere with Platform security or systems;
• Uploading malicious software, viruses, or harmful code;
• Using automated scripts, bots, or unauthorized software;
• Violating intellectual property rights;
• Engaging in activities that violate applicable laws.

FemiDo reserves the right to investigate suspected violations and take appropriate action.

15. Intellectual Property

15.1 Ownership

The Platform and all associated content, including software, source code, databases, text, graphics, logos, trademarks, designs, user interfaces, audio, video, documentation, and other materials, are owned by or licensed to FemiDo.

15.2 Limited Licence

FemiDo grants users a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended personal and lawful purposes.

15.3 Restrictions

Users shall not:

• Copy, reproduce, modify, distribute, publish, sell, lease, sublicense, or commercially exploit the Platform;
• Reverse engineer, decompile, or disassemble the Platform except where permitted by law;
• Remove or alter copyright notices or trademarks;
• Use FemiDo's intellectual property without permission.

15.4 Trademarks

"FemiDo," its logo, trade names, branding elements, and associated marks are the exclusive property of FemiDo or its licensors.

16. User Content

16.1 User Submissions

The Platform may permit users to submit or upload profile photographs, ratings, reviews, feedback, comments, communications, documents, and other materials.

16.2 User Responsibility

You represent and warrant that:

• You own or have the necessary rights to submit the User Content;
• Your User Content does not infringe third-party rights;
• Your User Content complies with applicable laws;
• Your User Content is accurate and not misleading.

16.3 Prohibited Content

Users shall not upload content that:

• Is unlawful, defamatory, obscene, discriminatory, or abusive;
• Contains malware, viruses, or harmful software;
• Violates intellectual property rights;
• Promotes illegal activities or violence;
• Contains another person's confidential or personal information without authorization.

17. Privacy & Data Protection

17.1 Privacy Policy

Your use of the Platform is subject to FemiDo's Privacy Policy, which explains how we collect, use, process, store, disclose, and protect your personal information.

17.2 Data Protection

FemiDo implements reasonable technical, administrative, and organizational measures to protect personal information.

17.3 User Obligations

Users are responsible for maintaining the confidentiality of their account credentials and protecting their devices against unauthorized access.

17.4 Legal Compliance

FemiDo processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

18. Third-Party Services

18.1 Third-Party Providers

The Platform may integrate with or rely upon third-party providers for payment processing, mapping, cloud hosting, communication, analytics, identity verification, authentication, and customer support.

18.2 Third-Party Terms

Your use of third-party services may also be subject to their terms, conditions, and privacy policies.

18.3 External Links

The Platform may contain links to third-party websites or applications. Such links are provided for convenience only.

18.4 Service Interruptions

FemiDo is not responsible for failures, delays, outages, or interruptions caused by third-party service providers beyond our reasonable control.

19. Platform Availability

19.1 Availability

FemiDo will use reasonable efforts to make the Platform available; however, uninterrupted or error-free operation cannot be guaranteed.

19.2 Maintenance

The Platform may be temporarily unavailable due to maintenance, upgrades, technical issues, security enhancements, emergencies, or circumstances beyond FemiDo's reasonable control.

19.3 Service Modifications

FemiDo reserves the right to modify, suspend, discontinue, or replace any feature, functionality, service, pricing model, or component of the Platform.

19.4 Geographic Availability

Certain Services, ride categories, promotions, or Platform features may be available only in specific geographic locations.

20. Disclaimer of Warranties

20.1 Platform Provided "As Is"

To the maximum extent permitted by applicable law, the Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind.

20.2 No Guarantee

FemiDo does not warrant or guarantee:

• Continuous availability of the Platform;
• That the Platform will be free from errors or defects;
• Availability of Drivers at any particular time or location;
• Accuracy of estimated arrival times, routes, or fares;
• The actions or performance of independent Drivers or Riders.

20.3 Independent Drivers

Drivers using the Platform are independent service providers.

20.4 Consumer Rights

Nothing in these Terms excludes or limits statutory rights or remedies that cannot lawfully be excluded or limited.

21. Limitation of Liability

21.1 Platform Services

FemiDo provides a technology platform that enables Riders and Drivers to connect for transportation services.

21.2 Exclusion of Liability

To the maximum extent permitted by law, FemiDo shall not be liable for indirect, incidental, consequential, exemplary, special, or punitive damages.

21.3 Maximum Liability

Where permitted by applicable law, FemiDo's total aggregate liability arising out of or relating to these Terms shall not exceed the total amount paid by the User to FemiDo for the specific ride or service giving rise to the claim during the three (3) months immediately preceding the event.

22. Indemnification

22.1 User Indemnity

You agree to defend, indemnify, and hold harmless FemiDo, its parent company, affiliates, directors, officers, employees, contractors, licensors, agents, and representatives from claims, damages, losses, costs, expenses, penalties, or legal fees arising out of or relating to:

• Your use of the Platform;
• Your violation of these Terms;
• Your violation of applicable laws;
• Your infringement of third-party rights;
• Your negligence, misconduct, or unlawful acts;
• Any content submitted by you.

22.2 Cooperation

FemiDo reserves the right to assume the exclusive defence and control of any matter subject to indemnification.

23. Suspension & Termination

23.1 Suspension by FemiDo

FemiDo may suspend, restrict, or temporarily disable a User's access where it reasonably believes that:

• These Terms have been violated;
• Fraudulent or suspicious activity has occurred;
• There is a risk to user safety;
• Required verification documents are missing or invalid;
• Applicable laws require such action;
• Continued access may adversely affect the Platform.

23.2 Termination

FemiDo may permanently terminate a User's account where repeated or serious violations occur.

23.3 Effect of Termination

Termination does not affect:

• Outstanding payment obligations;
• Rights accrued before termination;
• Legal claims;
• Dispute resolution obligations;
• Provisions intended to survive termination.

24. Force Majeure

FemiDo shall not be liable for any delay, interruption, failure, or inability to perform its obligations where such failure results from events beyond its reasonable control, including:

• Natural disasters;
• Floods;
• Earthquakes;
• Fires;
• Epidemics or pandemics;
• War;
• Terrorist acts;
• Civil unrest;
• Government actions;
• Court orders;
• Power failures;
• Internet or telecommunications failures;
• Cyberattacks;
• Labour disputes;
• Other unforeseen events beyond reasonable control.

25. Changes to the Terms

25.1 Right to Modify

FemiDo reserves the right to amend, modify, update, or replace these Terms at any time.

25.2 Notification

Material changes will be communicated through appropriate means, including publication on the Platform, email, push notifications, or other communication methods.

25.3 Continued Use

Your continued access to or use of the Platform after revised Terms become effective constitutes acceptance of the updated Terms.

26. Governing Law & Jurisdiction

26.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including where applicable:

• Indian Contract Act, 1872;
• Information Technology Act, 2000;
• Consumer Protection Act, 2019;
• Digital Personal Data Protection Act, 2023;
• Applicable motor vehicle laws and regulations;
• Other applicable laws and regulations.

26.2 Jurisdiction

Subject to the dispute resolution provisions contained in these Terms, the courts located in [City, State, India] shall have exclusive jurisdiction.

27. Dispute Resolution

27.1 Good Faith Resolution

If a dispute arises out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith discussions.

27.2 Arbitration

If the dispute cannot be resolved amicably within thirty (30) days of written notice, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• The arbitration shall be conducted by a sole arbitrator;
• The seat and venue shall be [City, State, India];
• The proceedings shall be conducted in English;
• The arbitral award shall be final and binding.

27.3 Consumer Rights

Nothing in these Terms shall restrict rights or remedies available under applicable consumer protection laws.

28. Grievance Officer

In accordance with applicable Indian laws, FemiDo has appointed a Grievance Officer to address user complaints, grievances, and concerns relating to the Platform and Services.

Users may contact the Grievance Officer regarding:

• User complaints;
• Account-related concerns;
• Privacy and data protection issues;
• Safety-related incidents;
• Payment disputes;
• Violations of these Terms;
• Any other issue relating to the Platform or Services.

29. Contact Information

Customer Support

Email: shegoindore@gmail.com

Privacy & Data Protection

Email: shegoindore@gmail.com

Grievance Officer

Email: [Email]

Website

www.femido.bike

Registered Office

MLOCK INNOVATIONS LLP
139, Uday Nagar, Indore Kanadia Road,
Indore, Madhya Pradesh, India, 452016

30. Miscellaneous

30.1 Entire Agreement

These Terms, together with the Privacy Policy, Community Guidelines, Safety Policies, Refund Policy, and any additional policies published by FemiDo, constitute the entire agreement.

30.2 Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

30.3 Waiver

Failure by FemiDo to enforce any provision of these Terms shall not constitute a waiver.

30.4 Assignment

FemiDo may assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition, restructuring, or sale of assets.

30.5 Survival

Provisions relating to intellectual property, payments, limitation of liability, indemnification, dispute resolution, privacy, confidentiality, governing law, and other provisions intended to survive shall remain in effect.

30.6 Electronic Communications

By using the Platform, you consent to receive notices, disclosures, agreements, invoices, and other communications electronically through the Platform, email, SMS, push notifications, or other electronic means permitted by applicable law.

30.7 No Partnership or Agency

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, employment, agency, or fiduciary relationship between FemiDo and any User or Driver.

30.8 Headings

Section headings are provided solely for convenience and shall not affect the interpretation of these Terms.