FemiDo Captain - Terms & Conditions

1. Introduction

1.1 Purpose of the Terms

These Captain Terms & Conditions ("Terms") govern your access to and use of the FemiDo Platform as a Captain (Driver). These Terms define the rights, responsibilities, and obligations of Captains while using the Platform and ensure a safe, reliable, and professional ride-hailing experience.

1.2 About FemiDo

FemiDo is a women-focused ride-hailing platform operated by MLOCK INNOVATIONS LLP. The Platform connects verified women Riders with verified Captains through a secure digital platform that facilitates ride bookings, payments, navigation, and safety features.

1.3 Scope of Services

These Terms apply to all services offered through the FemiDo Platform, including Captain registration, ride acceptance, trip completion, earnings, payments, safety features, customer support, and any additional services introduced by FemiDo from time to time.

2. Contractual Relationship

2.1 Independent Contractor Status

Captains using the FemiDo Platform operate as independent contractors and are solely responsible for providing transportation services to Riders.

2.2 No Employer–Employee Relationship

Nothing in these Terms creates an employer-employee, agency, partnership, joint venture, or franchise relationship between FemiDo and the Captain. Captains are responsible for their own taxes, licences, insurance, and legal obligations.

2.3 Nature of the Platform

FemiDo operates as a technology platform that connects Riders and Captains. FemiDo does not own vehicles or directly provide transportation services unless expressly stated otherwise.

3. Acceptance of Terms

3.1 Acceptance by Registration

By registering as a Captain, creating an account, or using the FemiDo Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3.2 Continued Use

Your continued access to or use of the Platform after registration constitutes your ongoing acceptance of these Terms and all applicable Company policies.

3.3 Updates to the Terms

FemiDo may modify these Terms from time to time. Updated Terms will be published on the Platform, and your continued use after the effective date constitutes acceptance of the revised Terms.

4. Definitions

For the purposes of these Terms:

Captain – A verified Driver registered on the FemiDo Platform to provide transportation services. ● Rider – A customer who books transportation services through FemiDo. ● Ride – A transportation service requested and completed through the Platform. ● Platform – The FemiDo mobile application, website, software, and related services. ● Services – All services and features provided through the FemiDo Platform. ● Vehicle – A registered and approved vehicle used by a Captain to provide rides. ● Wallet – The digital wallet provided by FemiDo, where applicable. ● Earnings – Payments earned by a Captain for completed rides. ● Incentives – Bonuses, rewards, or promotional benefits offered by FemiDo subject to eligibility. --- 5. Eligibility Criteria

5.1 Minimum Age

Captains must be at least 18 years of age or the minimum age required under applicable law.

5.2 Legal Capacity

Captains must have the legal capacity to enter into a binding agreement under the laws of India.

5.3 Residency Requirements

Captains must be legally eligible to work and provide transportation services in India and comply with all applicable laws and local regulations.

5.4 Driving Licence

Captains must possess a valid and applicable driving licence required for the vehicle category being operated.

5.5 Required Documents

Captains must submit all documents required by FemiDo, including identity proof, driving licence, vehicle registration, insurance, permits, and any additional documents requested during onboarding.

5.6 Eligible Vehicle

The vehicle used for providing rides must meet FemiDo's eligibility criteria and comply with applicable legal, safety, and operational standards.

5.7 Verification Requirements

FemiDo may require identity verification, document verification, police verification, background checks, or medical fitness verification before approving or continuing a Captain's account.

5.8 Compliance

Captains must continuously comply with these Terms, applicable laws, and all policies issued by FemiDo. Failure to meet the eligibility requirements may result in suspension or termination of the Captain account.

6. Captain Account Registration

6.1 Registration Process

To become a FemiDo Captain, you must create an account using accurate and complete information.

6.2 Mobile Verification

You must verify your mobile number through OTP and, where applicable, are accessing the Platform.

6.3 Accurate Information

You agree to provide true, current, and complete information and promptly update any changes.

6.4 One Account Policy

Each Captain may maintain only one active account unless otherwise approved by FemiDo.

6.5 Account Approval

FemiDo reserves the right to approve, reject, suspend, or terminate any Captain application at its sole discretion, subject to applicable law.

7. Identity Verification (KYC)

7.1 KYC Requirement

All Captains must successfully complete the Know Your Customer (KYC) verification process before providing rides.

7.2 Identity Documents

FemiDo may require government-issued identity documents, photographs, selfies, or biometric verification where permitted by law.

7.3 Re-Verification

FemiDo may request periodic identity verification to maintain account security and regulatory compliance.

7.4 Failure to Verify

Failure to complete KYC verification may result in suspension or rejection of the Captain account.

8. Document Verification

8.1 Required Documents

Captains must submit all mandatory documents, including:

Driving Licence

Vehicle Registration Certificate (RC)

Insurance Certificate

Fitness Certificate (if applicable)

Pollution Under Control (PUC) Certificate

Commercial Permit (if applicable)

Bank Account Details

8.2 Validity

All submitted documents must remain valid throughout your use of the Platform.

8.3 Updated Documents

Captains are responsible for updating expired or renewed documents before their expiry date.

8.4 Verification Rights

FemiDo may verify submitted documents with government authorities or authorized verification agencies. Or FemiDo team under Review for Pilot Stage.

9. Vehicle Eligibility & Registration Requirements

9.1 Eligible Vehicles

Only vehicles approved by FemiDo may be used to provide rides.

9.2 Registration Requirements

Vehicles must be legally registered and comply with all applicable transport laws and regulations.

9.3 Vehicle Condition

Vehicles must be safe, clean, roadworthy, and maintained in good operating condition.

9.4 Vehicle Changes

Captains must obtain approval before changing or replacing a registered vehicle on the Platform.

10. Vehicle Insurance & Fitness Requirements

10.1 Insurance

Every vehicle must have valid motor insurance as required under applicable law.

10.2 Fitness Requirements

Where applicable, vehicles must possess a valid Fitness Certificate issued by the competent authority.

10.3 Compliance

Captains are responsible for maintaining valid insurance, permits, and fitness certificates at all times.

10.4 Suspension

Failure to maintain required insurance or fitness documents may result in immediate suspension until compliance is restored.

11. Driver's Licence Requirements

11.1 Valid Driving Licence

Captains must possess a valid and legally recognized driving licence appropriate for the vehicle category used to provide rides.

11.2 Licence Validity

The driving licence must remain valid at all times. Captains are responsible for renewing their licence before its expiry.

11.3 Suspension or Revocation

Captains must immediately notify FemiDo if their driving licence is suspended, revoked, expired, or restricted. FemiDo may suspend the Captain's account until a valid licence is provided.

11.4 Compliance

Captains shall comply with all applicable motor vehicle laws and licensing requirements.

12. Police Verification & Background Checks

12.1 Verification Requirement

FemiDo may require Captains to undergo police verification and background checks before approval or during continued use of the Platform.

12.2 Criminal Records

Captains must disclose any information required during the verification process. FemiDo may reject or suspend applications based on applicable legal or safety considerations.

12.3 Periodic Verification

FemiDo reserves the right to conduct re-verification or additional background checks whenever necessary.

12.4 Safety Compliance

Failure to complete required background verification may result in suspension or permanent deactivation of the Captain account.

13. Medical Fitness Requirements

13.1 Physical Fitness

Captains must be physically and mentally fit to safely operate a vehicle and provide transportation services.

13.2 Medical Conditions

Captains should not operate a vehicle while suffering from any medical condition that may impair safe driving.

13.3 Alcohol & Drugs

Driving under the influence of alcohol, narcotics, illegal drugs, or any substance that impairs driving ability is strictly prohibited.

13.4 Medical Verification

FemiDo may request medical fitness certificates or additional health verification where required by law or Company policy.

14. Captain Onboarding & Training

14.1 Mandatory Onboarding

All Captains must successfully complete FemiDo's onboarding process before accepting ride requests.

14.2 Training

FemiDo may provide training on Platform usage, customer service, safety practices, emergency procedures, and Company policies.

14.3 Compliance

Captains are expected to understand and comply with all operational guidelines, safety standards, and training requirements.

14.4 Continuous Learning

FemiDo may require Captains to participate in refresher training or awareness programmes from time to time.

15. Women-Only Captain Policy

15.1 Women-Focused Platform

FemiDo is a women-focused ride-hailing platform designed to promote safe and comfortable transportation for women.

15.2 Eligible Captains

Only eligible and verified women Captains may register to provide transportation services through the Platform, unless otherwise permitted by FemiDo for specific services.

15.3 Identity Verification

FemiDo may verify the identity of Captains to ensure compliance with its women-focused service policy.

15.4 Policy Compliance

Any attempt to provide false information or misuse the women-only policy may result in immediate suspension or permanent termination of the Captain account.

16. Captain Profile & Account Security

16.1 Captain Profile

Captains must maintain an accurate and up-to-date profile, including personal information, contact details, vehicle information, and required documents.

16.2 Account Security

Captains are responsible for maintaining the confidentiality of their login credentials, passwords, and OTPs.

16.3 Unauthorized Access

Captains must immediately notify FemiDo of any unauthorized access or suspected misuse of their account.

16.4 Account Responsibility

Captains are responsible for all activities conducted through their account unless otherwise required by applicable law.

17. Availability (Online/Offline Status)

17.1 Online Status

Captains may choose when to go online and become available to receive ride requests.

17.2 Offline Status

Captains may go offline at any time, except during an active ride or where operational obligations require ride completion.

17.3 Availability

Being online does not guarantee ride requests, earnings, or minimum income.

17.4 Service Continuity

Captains are expected to maintain reasonable availability and respond promptly to accepted ride requests.

18. Ride Request Acceptance & Cancellation

18.1 Ride Acceptance

Captains may receive ride requests through the Platform and should accept only those they intend to complete.

18.2 Ride Cancellation

Captains may cancel a ride only for valid reasons, including safety concerns, emergencies, incorrect booking information, or circumstances beyond their control.

18.3 Excessive Cancellations

Repeated or unjustified cancellations may result in reduced incentives, temporary suspension, or account review.

18.4 Fair Usage

Captains shall not selectively accept or cancel rides in a manner that unfairly impacts Riders or violates Company policies.

19. Ride Completion Requirements

19.1 Pickup & Drop-off

Captains shall pick up and drop off Riders at the agreed locations unless changes are requested by the Rider or required for safety or legal reasons.

19.2 Safe Driving

Captains must drive responsibly, obey all traffic laws, and prioritize the safety of Riders and other road users.

19.3 Trip Completion

Captains must complete accepted rides through the FemiDo Platform and accurately end the trip upon reaching the destination.

19.4 Customer Service

Captains shall provide courteous, respectful, and professional service throughout every ride.

20. Earnings, Commission & Incentives

20.1 Earnings

Captains earn fares for successfully completed rides in accordance with FemiDo's fare structure.

20.2 Commission

FemiDo may deduct a platform service fee or commission from each completed ride as communicated to Captains.

20.3 Incentives

Captains may be eligible for bonuses, incentives, surge pricing, or promotional rewards based on performance, availability, or special campaigns.

20.4 Changes

FemiDo reserves the right to modify fare structures, commissions, or incentive programs at any time with appropriate notice.

21. Payment & Payout Policy

21.1 Payment Processing

All ride payments shall be processed through the payment methods supported by the FemiDo Platform. Captains shall receive payments only through approved payment channels.

21.2 Payout Schedule

Captain earnings will be transferred to the registered bank account or approved payment method according to FemiDo's payout schedule. FemiDo may modify the payout schedule with prior notice.

21.3 Payment Disputes

Captains must report any payment discrepancies, missing earnings, or incorrect deductions within the period specified by FemiDo. FemiDo will investigate and resolve valid disputes within a reasonable timeframe.

21.4 Deductions

FemiDo may deduct applicable platform commissions, taxes, penalties, chargebacks, refunds, government levies, or any other lawful charges before processing Captain payouts.

22. Wallet & Credits (If Applicable)

22.1 Captain Wallet

Where available, FemiDo may provide a digital wallet to manage Captain earnings, incentives, refunds, promotional credits, or other eligible transactions.

22.2 Wallet Usage

Wallet balances may only be used for purposes permitted by FemiDo and may not be transferred, sold, or redeemed except as expressly allowed by the Platform.

22.3 Promotional Credits

Promotional credits, bonuses, cashback, or rewards may be subject to eligibility criteria, usage restrictions, expiry dates, and additional promotional terms.

22.4 Expiry & Forfeiture

Unused wallet balances, promotional credits, or rewards may expire or be forfeited in accordance with FemiDo's applicable policies.

23. Customer Safety & Protection

23.1 Safety First

Captains shall always prioritize the safety, dignity, privacy, and well-being of every Rider throughout the journey.

23.2 Respectful Conduct

Captains shall treat Riders with courtesy, professionalism, and respect without discrimination, harassment, abuse, intimidation, or inappropriate behaviour.

23.3 Safe Driving

Captains shall comply with all applicable traffic laws, maintain safe driving practices, and avoid reckless or negligent driving.

23.4 Incident Reporting

Any accident, safety concern, misconduct, criminal activity, or emergency occurring during a ride must be reported to FemiDo promptly through the Platform or Customer Support.

24. Emergency Assistance & SOS

24.1 Emergency Features

Captains may access emergency assistance features available on the Platform, including the SOS button, emergency contacts, and in-app safety support.

24.2 Emergency Situations

In the event of an accident, threat, medical emergency, or any situation posing an immediate risk to safety, Captains should prioritize personal safety, contact the appropriate emergency services, and notify FemiDo as soon as reasonably possible.

24.3 Cooperation

Captains agree to fully cooperate with FemiDo, emergency responders, law enforcement agencies, and other competent authorities during investigations relating to safety incidents.

24.4 Misuse

Misuse of emergency assistance features, submission of false emergency reports, or intentional misuse of the SOS system may result in suspension, permanent deactivation of the Captain account, or legal action where applicable.

This version is more legally robust and suitable for publication on the FemiDo app, website, Play Store.

25. Captain Code of Conduct

25.1 Professional Conduct

Captains shall maintain the highest standards of professionalism, honesty, integrity, and courtesy while providing services through the FemiDo Platform.

25.2 Respectful Behaviour

Captains shall treat Riders, FemiDo personnel, and other users with dignity and respect. Harassment, discrimination, abusive language, or inappropriate behaviour is strictly prohibited.

25.3 Compliance with Laws

Captains shall comply with all applicable laws, traffic regulations, and FemiDo policies while using the Platform.

25.4 Ethical Standards

Captains shall not engage in any conduct that may harm the reputation, safety, or integrity of FemiDo or its users.

26. Professional Behaviour & Customer Service Standards

26.1 Customer Service

Captains shall provide courteous, polite, and professional service to every Rider.

26.2 Communication

Captains shall communicate respectfully and avoid offensive, threatening, or inappropriate language or behaviour.

26.3 Personal Appearance

Captains are expected to maintain a clean, neat, and professional appearance while providing rides.

26.4 Service Quality

Captains shall make reasonable efforts to provide punctual, safe, comfortable, and satisfactory transportation services.

27. Prohibited Activities

27.1 Illegal Activities

Captains shall not engage in any unlawful, fraudulent, or criminal activities while using the FemiDo Platform.

27.2 Misuse of the Platform

Captains shall not create fake accounts, manipulate fares, misuse promotional offers, share accounts, or bypass the FemiDo Platform for ride transactions.

27.3 Unsafe Conduct

Driving under the influence of alcohol, drugs, or any intoxicating substance, carrying prohibited items, or engaging in reckless driving is strictly prohibited.

27.4 Consequences

Violation of this Section may result in suspension, permanent deactivation of the Captain account, recovery of losses, or legal action.

28. Fraud Prevention & Fake Ride Policy

28.1 Fraudulent Activities

Captains shall not engage in fraudulent practices, including fake bookings, fake ride completions, incentive abuse, payment fraud, or GPS manipulation.

28.2 Investigation

FemiDo reserves the right to investigate suspected fraudulent activities and request additional information or documentation from Captains.

28.3 Recovery of Losses

FemiDo may recover any payments, incentives, bonuses, or benefits obtained through fraudulent or unauthorized activities.

28.4 Enforcement

Confirmed fraud may result in immediate suspension, permanent account deactivation, legal proceedings, and reporting to the appropriate authorities.

29. GPS, Location Tracking & Navigation

29.1 Location Services

Captains must enable GPS and location services while using the FemiDo Platform for ride matching, navigation, and safety purposes.

29.2 Navigation

Captains should follow the navigation provided by the Platform unless an alternative route is requested by the Rider or required due to traffic, road conditions, or safety concerns.

29.3 Location Accuracy

Captains shall not disable, manipulate, falsify, or interfere with GPS signals, location tracking, or trip records.

29.4 Data Processing

Location information may be collected, stored, and processed by FemiDo for operational purposes, customer safety, fraud prevention, service improvement, and legal compliance in accordance with the Privacy Policy.

30. Vehicle Maintenance & Cleanliness

30.1 Vehicle Condition

Captains shall ensure that their vehicles remain clean, hygienic, roadworthy, and in good mechanical condition at all times.

30.2 Safety Equipment

Vehicles must be equipped with all safety equipment required under applicable law, including seat belts and emergency equipment where applicable.

30.3 Regular Maintenance

Captains are responsible for routine servicing, inspections, repairs, and maintaining valid fitness and insurance documents.

30.4 Cleanliness Standards

Captains shall maintain both the interior and exterior of the vehicle in a clean and presentable condition to ensure a comfortable and safe experience for Riders.

31. Waiting Time Policy

31.1 Pickup Waiting Time

Captains shall wait for Riders at the pickup location for the waiting period specified by FemiDo before cancelling a ride.

31.2 Waiting Charges

Additional waiting charges may apply after the free waiting period in accordance with FemiDo's fare policy.

31.3 Rider No-Show

If the Rider fails to arrive within the permitted waiting time, the Captain may cancel the ride and receive any applicable cancellation or waiting fee as per Company policy.

31.4 Fair Usage

Captains shall not intentionally delay pickups or misuse waiting time charges.

32. Toll, Parking & Additional Charges

32.1 Applicable Charges

Applicable tolls, parking fees, airport charges, government levies, or other authorized charges may be added to the ride fare where applicable.

32.2 Transparency

Captains shall not demand or collect any unauthorized or additional charges from Riders outside the fare shown on the FemiDo Platform.

32.3 Receipts

Where applicable, Captains shall provide proof of toll or parking payments upon request.

32.4 Disputes

Any dispute relating to additional charges shall be resolved in accordance with FemiDo's policies.

33. Lost & Found Policy

33.1 Lost Property

Captains shall make reasonable efforts to report and assist in returning items left behind by Riders.

33.2 Reporting Procedure

Lost items should be reported promptly through the FemiDo Platform or Customer Support.

33.3 Return Process

FemiDo may facilitate communication between the Rider and Captain for the return of lost property but does not guarantee recovery.

33.4 Liability

FemiDo shall not be responsible for any lost, damaged, or unrecovered personal belongings.

34. Ratings, Reviews & Performance Standards

34.1 Ratings & Reviews

Riders may rate and review Captains after each completed ride based on their service experience.

34.2 Performance Monitoring

FemiDo may evaluate Captain performance based on ratings, ride acceptance, cancellations, customer feedback, complaints, and overall service quality.

34.3 Improvement Measures

Captains may be required to undergo additional training or corrective actions if performance standards are not met.

34.4 Account Action

Consistently poor performance or repeated policy violations may result in warnings, suspension, or permanent deactivation of the Captain account.

35. Promotions, Bonus & Referral Programs

35.1 Promotional Programs

FemoDo may offer promotions, bonuses, incentives, referral rewards, or other marketing programs to eligible Captains.

35.2 Eligibility

Participation is subject to eligibility criteria, campaign rules, and any additional terms communicated by FemiDo.

35.3 Modification or Withdrawal

FemiDo reserves the right to modify, suspend, or discontinue any promotional program at any time without prior notice.

35.4 Fraud Prevention

Any misuse, fraudulent activity, or violation of promotional terms may result in cancellation of rewards, recovery of benefits, suspension of the Captain account, or legal action where applicable.

36. Taxes & Statutory Compliance

36.1 Tax Responsibility

Captains are solely responsible for complying with all applicable tax laws, including income tax, GST (where applicable), and any other statutory obligations arising from their earnings.

36.2 Legal Compliance

Captains shall comply with all applicable laws, regulations, permits, licences, and government requirements relating to transportation services.

36.3 Records

Captains are responsible for maintaining accurate financial records and documents required under applicable law.

36.4 Government Deductions

FemiDo may deduct or withhold taxes or statutory amounts where required by applicable law.

37. Confidentiality & Customer Information

37.1 Confidential Information

Captains shall keep all Rider information, ride details, contact information, and personal data strictly confidential.

37.2 Permitted Use

Customer information may only be used for the purpose of completing the booked ride and providing related services.

37.3 Unauthorized Disclosure

Captains shall not share, sell, copy, publish, or misuse any customer information without lawful authority or the Rider's consent.

37.4 Continuing Obligation

Confidentiality obligations shall continue even after the Captain account has been suspended or terminated.

38. Privacy & Data Protection

38.1 Privacy Policy

The collection, use, storage, and processing of Captain information shall be governed by the FemiDo Privacy Policy.

38.2 Data Protection

FemiDo implements reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or loss.

38.3 Consent

By using the Platform, Captains consent to the collection and processing of their personal information as described in the Privacy Policy.

38.4 Legal Compliance

FemiDo processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

39. Third-Party Services

39.1 Third-Party Providers

FemiDo may use third-party service providers for payment processing, maps, navigation, identity verification, SMS, cloud hosting, customer support, analytics, and other operational services.

39.2 Third-Party Terms

Use of third-party services may also be subject to the respective provider's terms, conditions, and privacy policies.

39.3 No Responsibility

FemiDo is not responsible for the availability, accuracy, or performance of third-party services beyond its reasonable control.

39.4 Service Changes

Third-party integrations may be modified, replaced, suspended, or discontinued at any time.

40. Intellectual Property Rights

40.1 Ownership

All trademarks, logos, trade names, software, designs, content, graphics, databases, and other intellectual property associated with FemiDo are owned by or licensed to Mlock Innovations LLP.

40.2 Limited Licence

Captains are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for providing transportation services.

40.3 Restrictions

Captains shall not copy, modify, distribute, reverse engineer, reproduce, sell, or commercially exploit any part of the FemiDo Platform without prior written permission.

40.4 Infringement

Any unauthorized use of FemiDo's intellectual property may result in suspension of the Captain account and legal action under applicable laws.

41. Suspension, Deactivation & Termination of Captain Account

41.1 Suspension

FemiDo may temporarily suspend a Captain's account for violations of these Terms, expired documents, safety concerns, fraudulent activities, or legal requirements.

41.2 Permanent Deactivation

Serious or repeated violations, criminal activities, fraudulent conduct, or misuse of the Platform may result in permanent deactivation of the Captain account.

41.3 Voluntary Account Closure

Captains may request account closure by contacting FemiDo Customer Support, subject to the settlement of all pending obligations.

41.4 Effect of Termination

Termination or deactivation does not affect any outstanding payments, legal obligations, liabilities, or rights accrued prior to termination.

42. Disclaimer of Warranties

42.1 Platform Availability

The FemiDo Platform and Services are provided on an "as is" and "as available" basis without any express or implied warranties.

42.2 No Guarantee

FemiDo does not guarantee uninterrupted Platform availability, ride requests, minimum earnings, incentives, or error-free operation.

42.3 Independent Services

Transportation services are provided by independent Captains, and FemiDo does not guarantee the quality, availability, or suitability of any individual ride.

42.4 Limitation

To the fullest extent permitted by law, FemiDo disclaims all warranties not expressly stated in these Terms.

43. Limitation of Liability

43.1 Limited Liability

To the maximum extent permitted by applicable law, FemiDo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Platform.

43.2 Maximum Liability

Where liability cannot be excluded by law, FemiDo's liability shall be limited to the maximum extent permitted under applicable legislation.

43.3 Captain Responsibility

Captains remain solely responsible for their own actions, driving conduct, legal compliance, and transportation services provided through the Platform.

43.4 Service Interruptions

FemiDo shall not be liable for delays or losses caused by network failures, technical issues, maintenance, or circumstances beyond its reasonable control.

44. Indemnification

44.1 Captain Obligation

Captains agree to indemnify, defend, and hold harmless FemiDo, its directors, officers, employees, affiliates, and partners from any claims, damages, liabilities, losses, costs, or expenses arising out of:

Violation of these Terms;

Negligence or misconduct;

Breach of applicable laws;

Injury or damage caused during transportation services; or

Infringement of third-party rights.

44.2 Cooperation

Captains agree to cooperate with FemiDo in defending any claim covered under this Section.

45. Force Majeure

45.1 Force Majeure Events

FemiDo shall not be liable for any delay or failure in performance resulting from events beyond its reasonable control, including natural disasters, floods, earthquakes, pandemics, strikes, government actions, internet failures, cyberattacks, power outages, or other force majeure events.

45.2 Service Suspension

Services may be suspended or restricted during such events without liability to FemiDo.

46. Governing Law & Jurisdiction

46.1 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

46.2 Jurisdiction

Subject to applicable law, the courts located in Indore, Madhya Pradesh, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the FemiDo Platform.

47. Dispute Resolution

47.1 Good Faith Resolution

Captains and FemiDo shall first attempt to resolve disputes through mutual discussion and good-faith negotiations.

47.2 Arbitration

If a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Indore, Madhya Pradesh, and proceedings shall be conducted in English.

47.3 Legal Rights

Nothing in this Section limits any rights available under applicable law.

48. Grievance Officer

48.1 Contact Details

Captains may submit complaints, grievances, or concerns regarding payments, privacy, safety, account issues, or Platform services to the designated Grievance Officer.

Email:

48.2 Response Timeline

FemiDo shall acknowledge and respond to grievances within the timelines prescribed under applicable law.

49. Changes to Captain Terms & Conditions

49.1 Right to Modify

FemiDo reserves the right to amend, update, or replace these Terms & Conditions at any time.

49.2 Notification

Material changes may be communicated through the Platform, email, SMS, or other appropriate means.

49.3 Continued Use

Continued use of the FemiDo Platform after the effective date of updated Terms constitutes acceptance of the revised Terms.

50. Contact Us

For questions, support, or assistance regarding these Captain Terms & Conditions or the FemiDo Platform, please contact:

Customer Support Email: shegoindore@gmail.com Grievance Officer Email:

Website: www.femido.bike Registered Office: 139, Uday Nagar, Kanadia Road, Indore, Madhya Pradesh – 452016, India Mlock Innovations LLP

139, Uday Nagar,

Kanadia Road,

Indore, Madhya Pradesh – 452016,

India

51. Severability

51.1 Validity of Remaining Provisions

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

51.2 Modification

Any invalid provision shall be interpreted or modified only to the extent necessary to make it enforceable while preserving its original intent.

52. Final Acceptance

52.1 Acceptance

By registering as a Captain, accessing, or using the FemiDo Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Captain Terms & Conditions, the Privacy Policy, and all other applicable FemiDo policies.

52.2 Entire Agreement

These Terms constitute the entire agreement between FemiDo and the Captain regarding the use of the Platform and supersede all prior understandings relating to the same subject matter.

52.3 Copyright Notice

FemiDo is a product of MLOCK INNOVATIONS LLP. All trademarks, logos, software, content, and intellectual property associated with the FemiDo Platform are owned by or licensed to Mlock Innovations LLP. Unauthorized reproduction, distribution, modification, or commercial use without prior written permission is strictly prohibited.